Returns & Exchanges

At Maya & Henry's Jewelry, we want you to cherish every piece you purchase, which is why we offer a 30-day return window for all items in their original condition. Please ensure pieces are unworn and in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Jewelry

Carefully place the jewelry in its original velvet pouch and box to prevent damage during transit, ensuring all certificates are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your padded shipping envelope.

4

Receive Your Refund

Once our artisans inspect the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing